What Reports Should I Be Reviewing Each Month?

We sometimes hear the question “which reports do I need to be looking at each month?” Many dentists have a trusted and skilled office manager and staff whom they allow to run their office. However, this doesn’t mean that you should be ignoring the data that comes through your office.

Below are three very important reports that you should be reviewing:

• Aging/Accounts Receivable Report
  This is an important report, because it will really show you where your money is and where it’s going. The report in its entirety can be kind of overwhelming and confusing, so you really only need to be looking at the last page, which will provide you with a summary and breakdown.
  
  If you don’t already have a protocol for making calls on aging accounts, we recommend that you work with your staff to create one. Using the accounts receivable calendar can break the steps down and make it less intimidating and overwhelming for your staff.

• Adjustments Report 
  The adjustment report will show you all the costs adjusted off a patient’s account, whether a credit or a debit. This is an important report to review because there will sometimes be adjustments that you aren’t aware of. Knowing about these adjustments is information you should keep up on.

• New Patient Referral Report
  Many dentists don’t currently track where their new patients are coming from. If the question “how did you hear about our office?” isn’t currently o your new patient intake form, we’d suggest adding it. Creating and reviewing this report will help you monitor how your marketing efforts are working and can help calculate your ROI.

Your dental software has the capacity to create so many different reports for you. Dentists who stay on top of these reports tend to have a better relationship with their practices and your team will respond in kind.

For further assistance with your dental practice or for questions and concerns, please contact an experienced consultant at CTC National.