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We know that you don’t want to seem pushy, so it can be difficult to develop a successful follow-up plan. Below are 3 steps to help you schedule follow-up appointments with patients who can schedule on the same day as diagnosis:
Before your patient leaves on the day of their diagnosis, make sure that they are aware that you’ll be contacting them regarding their treatment. Make sure the call happens no longer than a week from the day of their first appointment. You can create a reminder on your office computer, or you can create a follow-up binder to keep track of who needs to be contacted and when. At the daily morning huddle, remind your staff to check on the computer or the binder for any patients who need a follow-up appointment scheduled.
If you reach the patient’s voicemail, leave them a message about the appointment and ask them to call you back. Once this is done, refile a reminder to call them again the next week. Only call your patient twice or three times, any more than this and you will seem much too pushy.
CTC National has knowledgeable and experienced consultants who can assist you in dental staff training and other important tips to keep your practice running smoothly!
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